Zipper AI
Support
Zipper AI reads the full Zipper corpus — docs, the twenty services, pricing, Cloudflare comparisons, fleet, and legal summaries — and answers without an account. Asking for a human still requires a sign-in so agents can see your subscription and apply the right SLA.
Response times by plan
Free
48 hours
Business hours
Community queue. Human review after you sign in so we can confirm the Free plan.
Starter
8 hours
Business hours
Email support. First response within 8 hours on the Starter plan.
Business
4 hours
Business hours, extended
Priority queue. First response within 4 hours on the Business plan.
Scale
2 hours
Extended hours
Named account support. First response within 2 hours on the Scale plan.
Enterprise
15 minutes
24/7 on-call
Enterprise on-call. First response within 15 minutes, any hour.
Zipper AI already knows
Talk to a human
Human support starts after you sign in so we can apply the SLA for your plan.
Zipper applies a different queue to every plan. We can only see that plan after you sign in.
Free: community queue, first response in 48 hours. Starter: 8 hours. Business: 4 hours. Scale: 2 hours. Enterprise: 15 minutes, 24/7.
Sign in (or create an account), then ask for a human from this widget or open Dashboard → Support.
Plans and what they include
Workspace-priced plans from Free through Enterprise — not billed per hostname.
Plans are billed per workspace, not per domain. Free evaluates Zipper. Starter, Business, and Scale are self-serve. Enterprise is an order form.
Change plan from Dashboard → Billing → Plans. Human support uses the same plan to pick your queue.
Billing, invoices, and Paystack
Recurring Paystack checkout and official PDF receipts.
Checkout runs through Paystack. Paid invoices become official PDF receipts issued by Spatial Regal Digital Ltd.
Open Dashboard → Billing for the current plan, payment method, and invoices. Cancel at period end keeps the workspace on the paid plan until the period closes.
Portcullis bot checks
Site key on the page, secret on Siteverify — same pattern as Turnstile.
Create a widget in Dashboard → Portcullis. Put the site key on your page and the secret on your server for POST /api/portcullis/v1/siteverify.
Demo site key 0xDEMO with secret demo works on this origin for local forms. Production widgets need your hostname on the allow list.
Zones and services
Each hostname is a zone. Creating one provisions all twenty services.
A zone is a hostname on The Crown. Creating a zone provisions all twenty named services automatically.
Pause a service from Dashboard → Services. Writes to a paused service are refused until you raise it again.
Control plane API tokens
Bearer tokens from Dashboard → Settings authenticate /api/v1.
Mint a token in Dashboard → Settings. Send Authorization: Bearer tz_live_… on /api/v1 routes.
Writes accept Idempotency-Key. Every response includes request_id. Plan quotas apply on create.
Sign-in, 2FA, and profile
Password or magic link, then country/phone and authenticator 2FA.
New accounts complete a profile (country and phone), then enroll an authenticator. Backup codes are hashed and shown once.
Reset the authenticator with a unused backup code on the sign-in recovery path, then enroll a new factor.
Is Zipper down?
Health probes and the dashboard edge pulse.
GET /api/health and /api/ready are the public probes. The dashboard header shows Edge healthy when the last keep-alive succeeded.
If the control plane returns 503, retry — session refresh is budgeted and will come back without a deploy.